Privacy Policy

This policy describes how Zel Roofing LLC, doing business as Roof Savers Cleveland, handles information collected through this website and our related customer communications. Effective October 6, 2026.

Information we collect

When you contact us or request an assessment, we collect information you provide, such as your name, phone number, email, property address, roof details, and communications with our team. When you choose to receive text messages, we retain your consent choices and related records. Website tools may also collect device, browser, IP address, referral, page-view, and interaction information.

How we use information

We use information to respond to inquiries, arrange assessments, prepare quotes, deliver services, manage appointments and warranties, maintain customer records, and improve our website and advertising. We send promotional text messages only when you have separately opted in to that messaging.

Website analytics and advertising

This website uses Google Analytics, Meta Pixel, and TikTok Pixel. These services may use cookies or similar technologies to measure visits and advertising performance and support retargeting. Their processing is governed by their own policies. You can manage cookies in your browser and advertising preferences through the relevant providers. Blocking these tools may affect measurement or website features.

Service providers

We use providers to operate our website, process assessment requests, manage customer records, and deliver communications. These may include Jobber and HighLevel/LeadConnector, as applicable to the service. Providers receive information needed to perform services for us. We may also disclose information when required by law or reasonably necessary to protect rights and security.

Mobile information and SMS consent

We do not sell or share mobile information with third parties or affiliates for their marketing or promotional use. Providers assisting us with customer support or message delivery may process the information necessary for those services. Text-message consent and opt-in records are excluded from other sharing arrangements and are not provided to third parties for their independent use.

Your choices

SMS enrollment is optional. Marketing and service-message consent are separate choices. Reply STOP to a message from our program to unsubscribe, or HELP for assistance. You may also call (440) 427-4028 to ask for help or to request access to, correction of, or deletion of information we hold about you, subject to applicable requirements and records we need to retain.

Retention and protection

We retain information as needed for customer service, business records, consent and opt-out records, and applicable obligations. We use reasonable measures to protect information, but no internet transmission or storage system is completely secure.

Updates and contact

We may update this policy by posting a revised version and effective date. Contact Zel Roofing LLC d/b/a Roof Savers Cleveland at (440) 427-4028, 26949 Center Ridge Road, Westlake, OH 44145. See our Terms & SMS Conditions.